This Privacy Policy explains how LX Textiles collects, uses, stores, and shares personal information when you visit our website, send a sourcing enquiry, request swatches or a quotation, contact us, or place an order.
1. Information we collect
We may collect your name, company or atelier, email address, WhatsApp number, country, delivery address, buyer type, fabric interests, quantities, budget, deadlines, reference images, correspondence, quotation details, order information, and any other information you choose to provide. Our website and hosting providers may also process basic technical information such as IP address, browser type, device data, timestamps, and security logs.
2. How we use information
We use personal information to respond to enquiries, understand sourcing requirements, recommend fabrics, arrange swatches, prepare quotations, process and deliver orders, provide customer support, maintain enquiry and order records, prevent misuse, improve our services, and meet legal or regulatory obligations.
3. Grounds for processing
Depending on the situation, we process information because you have asked us to take steps before a transaction, because it is needed to perform an order, because we have a legitimate business need that does not override your rights, because we must comply with law, or because you have given consent. You may withdraw consent where processing depends on consent.
4. Inquiry forms, WhatsApp, email, and service providers
Website inquiry submissions, including any reference image you choose to attach, are processed by our form-delivery provider, FormSubmit, so they can be delivered to sales@lxtextiles.com. FormSubmit states that enquiry details may be retained for up to 30 days and that uploaded files are not retained in its submission archive. When you choose to contact us through WhatsApp or email, those providers process your information under their own terms and privacy policies. We may also share relevant information with trusted suppliers, couriers, logistics companies, payment providers, professional advisers, technology providers, or authorities when reasonably necessary for your request, transaction, security, or legal compliance. We do not sell personal information.
5. International processing
Our customers, suppliers, couriers, and technology providers may operate in different countries. This means information may be processed outside the country where you live. Where required, we take reasonable steps to use appropriate safeguards for such transfers.
6. Retention
We keep personal information only for as long as reasonably needed for the purposes described in this policy, including enquiries, orders, reorders, accounting, dispute resolution, security, and legal obligations. Retention periods can vary depending on the type of record and the relationship.
7. Security
We use reasonable administrative and technical measures intended to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure. No website, transmission method, or storage system can be guaranteed completely secure.
8. Your choices and rights
Subject to applicable law, you may ask to access, correct, update, delete, restrict, or obtain a copy of your personal information, object to certain processing, or withdraw consent. Some information may need to be retained where required by law or for legitimate business records. To make a request, contact us using the details below.
9. Cookies, analytics, and links
We use essential technologies needed for website operation, security, and remembering your privacy choices. With your consent, we use Google Analytics to understand website traffic, popular pages, and overall site performance. Google Analytics is not loaded unless you choose to accept analytics. You can reject non-essential analytics or change your decision at any time using the Your privacy choices link in the website footer. We do not currently use advertising pixels or advertising cookies. Our website may link to third-party services; their privacy practices are governed by their own policies.
10. Changes to this policy
We may update this Privacy Policy when our services, technology, or legal obligations change. The latest version will be posted on this page with a revised update date.
Contact us
Questions or privacy requests can be sent to sales@lxtextiles.com or by WhatsApp at +62 811-1186-5163.
Jl. Kp Bali I No. 39, Kecamatan Tanah Abang, Kota Jakarta Pusat, 10250